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I want an deal with to mail a letter to American Airways Consumer Service, And that i hope you can reply using this handle.
My partner And that i lately took a visit into the Virgin Islands and returned on three/11/13. Our Flight household on American Eagle flight 4891 was delayed for consider-off from St Thomas to San Juan. We were supposed to catch a connecting flight, American Airways flight 1454 from San Juan to JFK in The big apple after a two hour layover. We had been reassured in St. Thomas that we'd make our connection and which the plane would look forward to the connecting passengers. Once we arrived in San Juan we identified our flight experienced now taken off. In endeavoring to take care of this we were being scolded for visiting the Mistaken counter (We ended up sent by an American Eagle personnel towards the American ticket counter). Incredibly even though, Despite the fact that we had committed that “fake pas,†he was in a position to print a Jet Blue ticket from his American terminal! Fortunately we have been lastly on our technique to our spot – JFK in New York. When we questioned about our baggage the American agent in San Juan wasn’t confident what to tell us. He reported they'd likely missed the flight to JFK at the same time but to check once we arrived there. As we predicted, our baggage did not abide by us to The big apple so we filed a assert and ended up sent on our way again to Lisbon, CT three hours far from The big apple. The next early morning, on three/eleven/13, we referred to as American Airlines about our bags and that’s exactly where the runaround began. We ended up originally explained to that our baggage Ought to have designed it to JFK that early morning but they could not convey to.
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I tried to make use of a $five hundred journey voucher for your current flight and I had been not able to achieve this as American Airways refused to accept the voucher. You should tell vacationers to maintain their seats and not be cheated by these fictitious vouchers that AA presents for tourists to give up their seats.
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I've experimented with calling and was on for 15 minutes in order to be hung up on. I've sent 2 e-mails with no reply… I love your airline but trying to possess a adjust built so we don't eliminate the many the money we put in on our flight mainly because we aren’t able to really make it due to the fact my fiancés grandmother handed away and we have to be listed here and will’t go away at the moment Using the funeral developing through our scheduled trip. I have not been able to get wherever and being that I am a Journey Agent, I are aware that for conditions like this, Despite non-refundable tickets, the Airways may give a credit history for partial or might even give credit score for the complete volume for use on potential journey.
Looking at the report in Yahoo! a few AA rep composing “deaf and dumb†on their own baggage is impolite and they deserve more than a pretend apology. you only missing a client.
I flew on American Airways for the first time and past. our baggage was broken with black grease on it massive hunks out in the handles and wheels. your plane was filthy and really uncomfortable. the flight crew was not welcoming whatsoever. My granddaughter was with me and is about 6ft tall no area for her legs and human being laid again in her seat and she couldn't go in the least in her seat.
There is not any American Airlines customer service e mail address outlined on the Formal Web site, even so You will find a type you could post via the website that sends your concept to The client relations department. You can obtain the email sort in this article: .
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Current flight from Austin to Ft Myers on which I'd asked for wheelchair help did not supply any jetway support and absolutely very little in Ft Myers from plane to baggage claim and NOONE to question.