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I did not have any baggage to examine! Why does AA Buyer Service carry on to lie about causes which the flight was overbooked? The ticket agent told me the flight was overbooked.
American Airways has the worst purchaser service of all airlines I've Utilized in my 63 yrs. My spouse’s anniversary earrings were being stolen out of her suitcase on June twenty, 2013 and Consumer service has REFUSED to Get hold of us back after reporting the thief the day it transpired.
At check in for flight 2356 my bag was viewed by staff as outsized. Put in sizing Check out & was one inch to tall . My gripe- my husband with identical bag was not ( diff colour) questioned to dimensions Check out. noticed various definitely as well tall luggage earlier Look at pt. your getting rid of $.
The whole opposite is your employee Liibide (sorry I didn’t have the spelling of his identify). I wait to get in touch with him a Purchaser Service Rep. He did help me with a few troubles I'd on my outgoing flight but basically was of no help in any way with my return flight.
The definition of purchaser service at American Airways will not be described in almost any acknowledged phrases. It does not address The client or imply any service whatsoever. My daughter, touring solo, had the latest practical experience of waiting around in line at Heathrow so long to examine in that she missed the checkin by 2 MINUTES Even though the aircraft was at the gate for an additional 45 minutes. The agent, And that i use that term generously, demanded she get An additional ticket for any afterwards flight in a cost of an extra $three hundred. Then proceded to tell her the seat would be assigned in the gate. Alright, concern fixed. YOU THINK! If the gate is assigned she goes for getting her seat assigned and also the ‘AGENT’ who'd not let her on the main flight cancelled her seat on both the first and next flight right after using her dollars! So she wasn’t off that initially flight yet, THE AGENT took her off! And now she wasn’t on the next flight for which she paid out additional dollars. The good news is we were in communication and he or she spoke that has a supervisor who introduced a seat to her. When she requested who experienced cancelled the her reservation, they reported they didn't know. This all happened within a 3 hour period. She ultimately boarded quarter-hour prior to departure, I hope. So my husband and I contacted American Airlines to verify if she was capable of get around the plane and who had cancelled her flight, given that there was a fiscal transaction and no economical transaction happens with out a report of who made it, a person would Feel, for accounting and theft stability reasons alone. My partner called very first and spoke to JAYNE FUENTES, a supervisor who following a prolonged conversation gave us NO Information. She couldn't inform us if my daughter bought a seat within the flight, bought about the airplane, or who bungled the additional purchase. She actually explained that ‘These are open terminals and they don't sign up that's scheduling or accepting payment for any seat reservation.’ That's accurate accounting for you. So my husband thanked her politely for all her help at which level I mentioned JAYNE FUENTES instructed us nothing she was of no help in any respect. Then I known as American Airways and spoke to a different supervisor, JANE Grey, a one who shouldn't be permitted to respond to phones in a very jail.
To whom it may well concern. I used to be extremely sad with The client service that was furnished by one of the flight attendants. (Flt. no. 408 from DCA to PHX) Pretty Impolite and UNPROFESSIONAL) Undoubtedly not as polite as the video clips which might be demonstrated before the flight leaves. She must have remaining her Mind-set at your home since I was not the sole passenger on this flight that have her wrath. The flight attendants identify is Cher. I used to be touring in an exceptionally large team on company and will definitely Assume 2 times about utilizing your airlines. The lead flight attendant was extremely apologetic however this should not have occurred to start with.
we were being billed $861 to alter the flight itinerary. The journey agency blames the AA with the large cost and AA washed their fingers.
My husband and I flew from Palm Springs to Ft. Myers Florida, on the return trip, flight 2233 from Dallas, my spouse Rick Barnes was Lower extremely badly by one thing while in the seat when he set our luggage in the overhead compartment. We called the Hostess and Although blood was gushing out with the wound, he was given a band support to go over the 5 inch gash in his leg. We were being explained to that once All people boarded, the hostess would return with the initial support package and must come up with a report.
On seven/18/fourteen my partner and I ended up on the flight sixty seven from BCN to Jfk. We boarded the aircraft and located that it had no wifi or amusement selections with the seat. In the event the meal was served we questioned the flight attendant In case the meal had any peppers(the vegetable) in it since the “hen†and other substances had been unrecognizable. My partner is extremely allergic to peppers and he needed to be specified there have been none. The attendant said she experienced no notion of what the food items elements were in both collection so he didn't try to eat. How hard would it not be for the catering dept to ship a summary of ingredients for this kind of challenge? The aircraft itself was old and warn on The within. When bought within the plane, the mentor portion smelled of fecal matter and it took rather some time for the smell to dissipate.
Luis not merely bought us on the flight but update to top quality. This was a giant handle for us. The flight quantity was AA2386 in the event I spelled Luis’s past name Completely wrong.
The red tape to obtain a response about a real messed up trip from begin to complete is awful. I are endeavoring to get yourself a response from AA nevertheless the run close to is exactly what AA wants so you will give up..GUESS WHAT ? i dont stop trying conveniently. so AA i await your reply.
I attempted making contact with AA for restitution and acquired a “kind letter†apologizing for my encounter.
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